Shipping policy
Eternal Spira Shipping Policy
Eternal Spira partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS, which work with local couriers to ship directly to your door. We proudly offer flat-rate worldwide shipping.
Order & Payment Process
You will be charged when you place your order, and all payments are subject to verification, art design, and customer approval before manufacturing and shipping. This process may take several days. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or canceled.
Order Process
- Order Placement: After placing your order, our designers will begin working on your project.
- Design Draft (1-4 Days): We’ll create a draft of your design and send it to you for review. You’ll receive an email with the draft, allowing you to request any changes as needed.
- Unlimited Revisions: Your satisfaction is our top priority. You can request as many revisions as necessary until you’re completely happy with the design.
- Production (1 to 3 Days): Once you approve the design, we’ll start production, which typically takes 1 to 3 days.
- Final Steps & Shipping (4 to 7 Days): After production, your order will be carefully prepared for shipping. For detailed delivery times, please refer to our Shipping Policy.
Need your design sooner? Opt for the 'Priority' option when adding your product to the cart. You’ll also have various shipping choices available at checkout.
Shipping Process
After manufacturing, we require between 1-3 working days on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer, especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.
Once your order has begun processing through our shipping department, we are unable to make any changes (including address changes). We will only ship to the address provided at checkout.
We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.
Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier's sort facility.
For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Deliveries
Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:
| Location | Estimated Shipping Time |
|---|---|
| United States | 4-10 Business days |
| Canada, Europe | 10-14 Business days |
Note: The days listed above are only estimates in business/working days and do not include our 1-3 day processing time.
While we will do all that we can to make sure your order is delivered on time, Eternal Spira cannot be held responsible for conditions beyond our control, such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc., and these interruptions can cause delays beyond our original delivery estimates.
Duties, Taxes, and Other Fees
International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Eternal Spira has no control over these charges, nor can Eternal Spira predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
Customs policies vary widely by country. If you have questions, we recommend that you contact your local customs office for more information.
Lost/Stolen/Damaged Packages
Eternal Spira is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests, and we may not be able to honor your claim if it is not reported.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at hello@eternalspira.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.